eBay Resources

Project Turnaround:

Most projects have an estimated turnover rate of about 8 weeks depending on the project details, though we do reserve the right to extend turnaround times during peak seasons. All design projects have 3 phases, each approximately 1 to 2 weeks for completion:

1) Rough Draft phase
2) HTML 1st Runs
3) Revisions

Rush Service:

Rush service on projects is available when the 3 Son's workload will allow. Our fee for rush service is 50% of your project cost and will reduce your ETA by 1/2.

Deposits & Payment Schedules:

For all projects over $300, we only require a 50% deposit to start, the balance due upon completion. For projects over $800, extended payment plans are available upon request. Credit Cards placed on file will be used for final billing unless otherwise requested. We cannot deliver completed designs unless balances are paid in full or payment arrangements have been made.

Added: June 16, 2008
Effective immediately - we will no longer install, deliver or transfer designs until balances are paid in full. There will also be a $35 NSF Fee applied to returned checks. A late fee of 15% per 30 days will also be charged on outstanding invoices. We apologize for an inconvenience.

- We also must enforce our policy of no longer beginning projects prior to receiving your deposit.

For hosting & support packages, invoices are sent the 1st of each month and are due the 5th of each month. A 15% late fee will be applied to unpaid invoices the 15th of each month the balance remains unpaid. Accounts over 60 days past due will be suspended, a 90 day past due balance will result in termination.

When we begin a project we require approval of our "Statement of Work" that will detail all project details, timelines and fee schedules. If you are purchasing a package through eBay, the eBay listing is your binding contract.

Payment Methods:

We accept Visa, Mastercard, Discover, AmEx (by phone, fax or through our secure checkout/invoice), Check/Money Order, Paypal and Google Checkout. We use Channel Advisor for all our eBay & off eBay invoicing. Credit Cards placed on file will be used for recurring billing unless otherwise requested.

Termination of Services:

In the event that the client wishes to terminate their service agreement with 3 Son's, 3 Son's reserves the right to retain deposits applied up to the termination date as compensation for time and materials. 3 Son's agrees to supply all designs, code and material completed as-is up to the termination date.

Ownership:

The client owns all completed designs and code upon completion.

Template Shop:

Our pre-designed templates are for one-license use per client. For the convenience of our clients we provide a template generator and hosting. Use of the template generator is provided for one-license use only and cannot be transferred, distributed or resold.

eBay Hosting:

Hosting of eBay store design graphics and templates is provided as a complimentary service with all of our eBay packages. You are not required to use this service, nor is there an obligation to continue your service after the 1st year. Please let us know if you will be hosting your own graphics.