1. I have a design or a template I've purchased - can this be used for my ProStore?

Yep - if you already have a template or design that you've purchased and simply need it converted to a ProStore - I can do that for you as long as there are no copyright issues. I can also discount my design rates by 15% when doing so. Please note that I cannot convert Flash Site templates. If you have purchased a Flash Site template, I will only use the static version for your ProStore design.

Also note that when I convert your design, I will only customize the areas of the ProStore that you have purchased. For instance if the design you have purchased contains a layout design for your product detail page, but you have not purchased a package that includes a custom product detail page, I will not use that portion of the template you have purchased.

2. What is the design process?

I try to keep my process as simple as possible. In a nutshell there are 3 phases to the process.

Rough Drafts
I create 3 initial ideas for your new design (if you've provided a design or template, the rough draft phase is skipped). These are provided in .jpg or .gif format and are e-mailed to you for review. The rough drafts contain ideas for layout, colors, logos, etc. They're pretty bare in the draft phase, but it gives me an idea where to start with your design. From the drafts you can let me know what you like (or don't like), color changes, font changes, layout changes and so on. Revisions are unlimited through the rough draft phase.

Testing:
For the testing phase I convert the final draft to an HTML page and upload it to my testing server for testing (called 1st run). I will e-mail you the link and a login to the testing page so that you can watch the progress. You have 4 additional revision rounds available after the initial upload (numbered as 2nd run, 3rd run, 4th run and 5th run). It is very important that you note all of your revision requests in rounds since you are limited to the number of revisions you have. Any revision rounds after the 5th run are charged at a rate of $30 / round.

Integration:
Once revisions have been completed, I will either install the design for you, or provide you with all code, graphics and a step-by-step manual for you to install the design. Once the design has been installed, you may request additional changes, but I'll have to charge for the changes.

3. Can I edit my custom design?

If you have some HTML knowledge, you can edit the HTML and the CSS of your custom theme in Source Edit only! My custom designs cannot be edited using the Basic or Advanced editors of the Page Template Manager, it will blow the custom code.

I do make use of all page text boxes and try to make it as easy as possible for minor changes to be made.

4. Do I have to provide anything for my design?

First you need a ProStores account. If you are not a ProStores store owner, you can sign up directly through ProStores.com.

You will also need to provide the text and content information for policies, about us page information, or the content for custom pages if you order a package that includes these templates.

I can usually provide stock photos and graphics. If there are particular images, such as a logo or product pictures that you would like used in your design, you will need to provide those. Other than that, all I need to know is what kind of a design you're looking for and honest feedback on the drafts and revisions I send you. That is most important!

5. Will you need access to my ProStore?

I will only need access to your ProStore if I will be installing the designs for you. If I do the installation, I will request a login with permission to the support and design areas of your store.

6. When is payment due?

For projects under $300 - full payment is required to begin your project. Projects over $300 only require a 50% deposit to begin, and then the balance is due upon completion. I will not hand over the code or install your design until the balance is paid (sorry I have to be so strict on that). If your project is over $800, I may be able to work out additional payment options, just ask me about it when you request your quote.

7. Who own's the design when it's done?

You do - you own all code, graphics and files when everything is complete and the balance is paid. You are welcome to use the design where you need to. If you need to work with another designer on another project using the design I created, that is you're right to do so, just contact me for design files if you need them.

8. Do you install the designs?

Yep, I always offer free installation as a courtesy to my clients. It will require me to login into your ProStores account, though, so it all depends on your comfort level.

Should you opt not to have me install your designs, I provide you with the code to and a very thorough step-by-step manual to help guide you through the install.

9. What are your terms of service?

I try to keep my terms simple without a whole lot of fine print. I'm a very straightforward kind of gal, and keep my terms just as straightforward.

My basic terms:

• Most projects have a turnaround time ranging from 2 - 6 weeks. Rush service is available for additional cost, and the rush fee must be paid up front.
• I only require a 50% deposit to start projects over $300 (rush projects require a 50% deposit plus the rush fee in full).
• Balances must be paid in full before I install your design or provide you with the files.
• For payment I can accept most major credit cards, Goggle Checkout, Paypal. check or money order (there is a $35 NSF fee for returned checks). You can pay through our online checkout, directly through your payment account at Paypal or Goggle Checkout, or by fax/phone.
• Should you wish to terminate my services before the project is completed, I will retain any fees paid up to the termination date and provide all files and designs completed up to that point.
• The client owns all completed designs.

Click here to read my full terms of service.

10. Do you offer rush service?

When time permits, I do offer rush service depending on the project. Rush service will reduce the usual turnaround time by 1/2. So if the usual turnaround time for an ProStore store design is 4 - 6 weeks, rush service would have it ready in 2 - 3 weeks instead.

There is a 50% rush service fee added to your project cost, and it must be paid in full with your deposit.

Other ways you can reduce your turnaround time is to purchase a template for me to convert for you (you'll get a 15% discount on your project cost and shave a good 1 - 2 weeks off your turnaround time), or you can purchase a pre-designed template directly through my online shop.